Return and Refund Policy

At Houdane Store, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

1. Return Requests

If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of receiving your order.

Please include your order number, a description of the issue, and clear photos or videos showing the problem.

2. Eligibility for Returns

Return requests will be reviewed individually. Products must be unused, in their original condition, and in their original packaging, unless the product arrived damaged, defective, or incorrect.

Some products may not be eligible for return for hygiene, safety, or other applicable legal reasons. This does not affect any rights you may have under applicable law.

3. Refunds

If a return or refund is approved, we will explain the next steps and any applicable conditions.

For Cash on Delivery orders, refunds will be arranged through an agreed method after approval. We may request the information necessary to process the refund securely.

4. Non-Delivery and Incorrect Orders

If your order has not arrived, or you receive an incorrect item, please contact us so we can investigate and help resolve the issue.

5. Order Cancellation

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been shipped.

6. Contact Us

For return, refund, or order-related questions, contact us:

Email: avriahofficial@gmail.com

Phone: +212 718 124 331

Address: Hay Mohammadi, 20550 Casablanca, Morocco

We will review your request and respond as soon as possible.